FAQs

General Questions

Is my credit/debit card information stored in your records?
No, WarmCozy does not store any credit/debit card information at any stage during or after the purchase process. We do not keep any card information on record. Our website is hosted on Shopify's secure servers, and all transactions are processed through secure and compliant processors that serve millions of customers daily.

What methods of payment can I use?
WarmCozy accepts the following:
Visa, MasterCard, Apple Pay, and Google Pay,Shop Pay and Shop Pay Installments.

At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases.

How do I use a promotion coupon code?
To use the coupon code, follow these steps:

1. Select the item(s) you want to purchase and add them to your shopping cart.
2. Proceed to the checkout page.
3. Desktop: Look for the "Gift card or discount code" field during the checkout process.
   Mobile: Click the arrow next to "Show order summary" to expand the section and you will find the "Gift card or discount code" field
4. Enter the coupon code exactly as provided, without any spaces or additional characters.
5. Click on "Apply" to apply the coupon code to your order.
6. Enjoy your discounted purchase!